your questions, answered

Answers To All Your Inquiries

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Review our frequently asked questions below to find answers to some of your most common inquiries.  

General Questions

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Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

Go to Retrieve a Reservation to view or cancel your reservation.

Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the “Special requests” section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.

If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the “special requests” during your reservation process. If you should have any concerns, please contact the property directly.

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, it would be best to fill out our Travel Form and inquire about group discounts that may be available.

Hotel-Specific Questions

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Yes, we allow pets.  There is an additional fee of $50/pet.

To find a location that has accommodations for the physically challenged, please go to our Advanced Search page when making a reservation and check off “handicapped accessible only” in the “Your Room Request” section. If you have questions regarding specific needs, please contact the hotel directly.

Meeting & Events FAQ

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Room rental is based on room, date, time, and season of your event. Some rooms are subject to a food and beverage minimum. Tax and a facility use fee of 23% is applied to all room rentals.

Yes. 30 minutes time allowance for Ceremony space is included at no extra charge when combined with a wedding reception and dinner. Ceremony rental pricing applies when hosting only the Ceremony at Hayes Mansion or with lighter receptions. The latest ceremony start time will be 5:00 pm. Rental availability excludes holidays and special dates. Rental time includes a thirty-minute ceremony as well as guest arrival and photos immediately after. Wedding professionals are arranged separately.

Yes. The catering manager will work with you on available timing.

The space is available for 5 hours including your 30-minute ceremony. Extensions can be granted for an additional $1,500.00 per hour based on availability. Please Note: music must end at 10:00 pm outdoors and 12:00 am indoors.

“++” is plus service charge or facility use fee and tax. Amounts subject to change without notice.

For certain services you must use our vendors; Floral, Specialty Linens, Chair Rentals, Pipe and Drape, Lighting, Tents, DJ, and any other rental items. Additional vendors for other services must be approved by our catering department at least 30 days prior to event.

Your Catering Manager will assist you with planning the menu, floor layout/design, and linen selection. We highly recommend that you hire a day of wedding planner. The catering manager is not available to oversee the details of your event the day of. We require the planner to be certified in weddings or events. We would be happy to provide you with a list of planners we frequently work with.

We only allow outside caterers for ethnic cuisine that we do not provide on property. You must use one of our preferred ethnic vendors, as they are familiar with our facility and requirements.

Yes. There is specialty wine surcharge of $25.00 per person.

We provide tables, chairs, house linens and full place settings for dining. We also provide votive candles for tables. For additional decor, your Catering Manager will assist you with the list of our recommended vendors.

We do not allow aisle runners, fresh or silk flower petals are allowed.

Check in is 3:00 pm and check-out is 12:00 pm. Early check-in is based on availability.

Final payment is due 21 days prior to your event. Advance authorization to bill the credit card on file is required in case the actual expenses exceed the amount collected.

Backup space for outside events must be blocked and agreed upon.

Smoking is allowed outside in designated areas where ashtrays are visible. It is your responsibility to see that your guests adhere to this policy.

  • Cash
  • Travelers Checks
  • Cashiers Checks
  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Discover
Your Catering Manager will assist you with the list of recommended babysitting services in the area. Additional vendors must be approved by our catering department at least 30 days prior to event.
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