FAQ

your questions, answered

Answers To All Your Inquiries

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Review our frequently asked questions below to find answers to some of your most common inquiries.  

General Questions

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Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

Go to Retrieve a Reservation to view or cancel your reservation.

Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the “Special requests” section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.

If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the “special requests” during your reservation process. If you should have any concerns, please contact the property directly.

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, it would be best to fill out our Travel Form and inquire about group discounts that may be available.

Hotel-Specific Questions

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We do not allow pets at the Hayes Mansion.

To find a location that has accommodations for the physically challenged, please go to our Advanced Search page when making a reservation and check off “handicapped accessible only” in the “Your Room Request” section. If you have questions regarding specific needs, please contact the hotel directly.

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